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FAQs

Everything You Need to Know

 

What products do you offer?

I mainly offer hand-crafted, romantic bohemian accessories, headpieces and jewellery for brides, special occasions or personal statement pieces. I also make a small range of artworks and home-decor. I am working towards offering beautiful hand-made garments in the near future.

Do you have an online store?

I currently sell my products through my online Etsy store. You can find it here at www.etsy.com/shop/shehasdreamerseyes. It may look a little bare at the moment as I am designing a new Spring / Summer Collection. For release updates, sign up to my mailing list.

I'm working towards an online store on this website in the future!

Do you have a physical boutique? Where can I find you?

I operate out of a small studio, located on the mezzanine level in a shared artist / business warehouse, in the village of Yackandandah in Victoria, Australia. The address is: 6 Turntable Lane, Yackandandah.


My studio serves as a combined work-space and miniature boutique. Visitors are welcome, however an appointment will be required if you wish to discuss a custom piece.

My hours are typically:


Monday to Friday from 9am - 5pm

Saturday from 9am - 3pm

I float in and out at times due to appointments and errands, but usually I'm not far away. You can find my details on the notice board out the front of the building, I also have business cards at the front of my studio and downstairs in the artists' area. Please contact me should the studio be unattended during these hours. If I am away with reason, there will be a sign up in my studio.

You can also find me online via my Etsy store, Facebook, Instagram and Pinterest. Also keep an eye out on here for any stockist updates.

Are your products available with other stockists?

This is in the pipeline! You can receive stockist updates by signing up to my mailing list, following my social media accounts and keeping an eye out on here.

Do you take custom orders?

Yes, I do accept custom orders! Spaces are limited, so be sure to contact me as soon as possible to avoid disappointment.

Currently I only accept custom orders for headpieces, accessories, jewellery and some home decor and artworks.

What is the process for a custom order?

The first step is to get in touch! You can do so by emailing me or filling out the contact form on this website. I will reply within a 24 hour period.

Once my availability is confirmed, I will send you a questionnaire to help me learn everything I need to know about you and your desired piece. Once this is returned, if a face-to-face meeting is applicable, we can then arrange a consultation.

I will then conduct any research and get back to you with your design, time-frame and cost. If you accept the proposal, a 30% deposit will secure your booking and ensure that I can start work on your piece. From here, it can take anything from 2 weeks to 12 weeks or more for me to produce your piece, depending on the scale of your project and the nature of my schedule.


I will send regular email updates and photos during the production process for your approval and so you can see your piece taking shape. Please be aware that any changes made during this time may incur additional costs. If fittings are applicable I will contact you to book these with you.

Once your piece is complete, I will arrange a final fitting and pick up if applicable, or post your piece to you. Payment of the account balance in full is required prior to this. It is then yours to treasure and enjoy!

Do you accept rush orders?

I do, however it is best to contact me as soon as possible to ensure that I have room in my shedule. If your order is accepted, please be aware that a rush order fee will be applied. An order is considered "rush" if it is placed with a turn-around time-frame of less than two working weeks.

Do you sell gift vouchers?

This is something I am working on and plan to offer shortly! Should you have any questions in the meantime, please contact me.

Can I purchase your products if I live overseas?

I am looking into this! However, if you have any questions in the meantime, please email me or use the contact form on this website.

Do you make copies of other designers' pieces?

No, I don't make copies. I am happy to look at any photos and ideas you have to help me understand your inspiration, but I don't make replicas of other people's work. I am happy to personalize a piece from my own collection, or I will work together with you to design an entirely unique piece. As a designer, I understand how much work and heart goes into a piece. So designing with integrity and respect for others is of upmost importance to me.

Do you offer free or discounted shipping?

Unfortunately at this stage, no. As a small business, I don't possess the buying power or volume of sales that enables a large provider to offer shipping discounts. However, I will personally and thoughtfully pack your orders in beautiful packaging.

Do you offer discounts on your products?

Occasionally I will run sales, but other than this my pieces are sold at full cost. A world of time, research, thought, care, skill and creativity is poured into a hand-crafted piece.

Large manufacturers and retailers can churn out large volumes of products for small cost. This is unreasonable for a small business and often leads to compromise in some form.

My intention is to create beautiful, unique, high-quality, ethically produced pieces that will stand the test of time to continue bringing you joy. As a small business, by pricing my pieces accordingly, I can continue to do this for all of my amazing customers.

Do you offer more products than what are available in your Etsy store?

What appears in my Etsy store is all I have in stock at the time. As a small, hand-crafted business, I am a one-woman band! I consider myself a "slow fashion" label, as opposed to churning out high volumes of product.

My focus is on carefully producing beautiful, thoughtful, high-quality products with intention and integrity. My service to you ranges from designing and making the products, to packaging and posting, to customer service and everything in between. I upload products as they are made, and often they will be one-off and limited runs. If you have any inquiries about certain products, you are welcome to email me for more information.

Do you offer any workshops?

This is something I am working on! Join my mailing list for further updates.

Do you offer returns, exchanges and refunds?

Should you encounter any issues with your purchase, please contact me immediately. If an error on my behalf can be fixed, I will do so free of charge. Otherwise, a refund will be offered.
 
Returns are accepted only if the product is faulty. Returns won't be accepted simply for change of mind.

Exchanges are acceptable, however the returned product must be unworn / unused and undamaged. The cost of postage for exchanging the item will be at customer's own cost. If there is a price difference between the exchanged items, the increased price difference must be covered by the customer, or else a refund will be offered for the decreased price difference. Alternatively a store credit is also an option.

Due to their unique nature, exchanges and store credits are not offered on custom made pieces.  

Items that go missing or are damaged  in the post are out of my control and not my responsibility. It is recommended to purchase tracking and insurance on all orders.

Please visit my Etsy store for more information on these policies. If you have any questions or concerns, please email me or use the contact form on this website.

What if I am a retailer interested in stocking your products?

Please contact me! You can email me or fill out the contact form on this site.

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